Gå till huvudinnehåll

Läs på svenska

Why does Danske Bank ask District users to provide a valid ID document and in some cases a proof of address?

All banks that operate in Sweden must have detailed knowledge of their customers in accordance with the Money Laundering Act, and this includes Danske Bank. As part of the due diligence work with our customers, we have to identify our customers and the people who represent our customers. We also need to know how our customers use our products and services. 
 
In the past District users could register without having to prove their identity. As the Money Laundering Act requires us to identify representatives of our customers as well, we have updated our process. This is why we need to ask all District users to prove their identity, either using their BankID or by producing a valid photo ID document. 
 
If a District user does not identify themselves with a BankID, they also need to provide a proof of address (for example a water bill or rent receipt). This document must be dated within the last six months and the address must be the same as the District user’s registered address. 

Q&A regarding the uploading of documentation

  • The Anti-Money Laundering regulation requires us as a bank to be able to provide documentation to the authorities showing that we know the identities of the users in District. This is to help prevent fraudulent use of the financial system.

    We understand that some users may feel inconvenienced when we ask for proof of identity and/or other information. However, just as the security checks at an airport ensure that all travelers can enjoy a safe flight, it is both necessary and in the best interests of us all that we meet the legal requirements for knowing our users. Please note that all information will be safely stored.
  • All banks must assess what documentation they deem sufficient to enable them to comply with the Anti-Money Laundering regulation. This includes being able to provide documentation to the authorities showing that we know the identities of any District user.

  • The following instructions apply to you if you are aged 18 or older.

    Please note that:

    • Your proof of identity must be valid (i.e. not expired)
    • A selfie, portrait photo or similar is not a valid form of ID

    Please see below for a list of types of valid ID.

    Valid photo ID

    • Passport
    • National ID Card from a country in EU/EEA (must include photo and citizenship)
    • Swedish driver’s license

    If you do not have a passport, a Swedish driver’s license or other valid ID, please contact Customer Service at +46 (0)752 48 48 91 (English speaking support).

     

    If you are a resident outside of Sweden, you must upload a proof of address.

    Documentation of your address abroad
    The documentation may not date back more than six months and must be written in Latin script. It is important that your full name and address is clearly stated in the document.  You can upload one of the following types of documents, for example:

    • An account statement from your local bank
    • A document from a public authority in your country of residence
    • A valid rental contract
    • A home utilities bill (electricity, water, heating, gas, broadband, cable TV or insurance)
    • A national ID card issued in your country of residence

  • Yes. You can securely upload your files via this website.

    Our websites provide secure connections that encrypt files and save them on Danske Bank’s secure systems in the same way as with all other confidential information. 

    You can read more on how we process personal data in Danske Bank A/S Privacy Notice.
  • The requested information is a prerequisite to gain or retain access to District. If the information is not provided, kindly be informed that we are obliged to deny your access to District.
    Please be aware of a processing time of up to 48 hours before the update is registered in our systems. We therefore encourage you to provide the data without delay.
  • We ask for information that we need to have in order to comply with the statutory requirements. You can find more information about how Danske Bank processes personal data at www.danskebank.se/gdpr.
    • Take a photo of your proof of identity and proof of residential address, for example using your mobile phone camera or a scanner. Selfies cannot be used as photo ID.
    • Check that all information is included in the photo and is clearly legible
    • Save the file on a device (a computer or tablet for example), from which you can open this webpage
    • Fill in the personal data fields
    • Click/tap Upload and follow the instructions
    • You can upload up to 10 files at a time
    • Click/tap Send when you have uploaded all your files

    Choose between the following file formats: PDF; jpeg/.jpg/.png or gif.
    The maximum size for each file is 4 MB.
  • How to take a picture of your passport and documentation of your residential address
    • Place your passport or documentation of residential address on a table or other flat surface.
    • For the passport picture, you only need to take a picture of the page that contains your photograph, name, etc.
    • For the documentation of you residential address (e.g. electricity, water, heating, broadband, cable TV or insurance bills related to your property), you only need to take a picture of the page with the relevant information.
    • Make sure there is enough light – but avoid any reflection.
    • Make sure that your picture includes all the information on the passport page.
  • The requirements across countries are not exactly the same. Therefore, you can experience that we request additional information - this applies if you for example are an account mandate holder of Norwegian, German or Polish accounts.
  • The Money Laundering Act states that we have to regularly update the information we have about our customers, including our customers’ mandate holders and District users.

  • If you have questions or need assistance for filling in the form, please contact us here +46 (0)752 48 48 91 (English speaking support).

    If you have questions related to District, please visit for Customer Support Phone number, opening hours and FAQ for your country.

Få alla fördelar i dag.
Bli kund i Danske Bank.

Privat Företag
Show more rows: All table rows are already visible for screen readers.
Show less rows: All table rows are already visible for screen readers.