Gå till huvudinnehåll

Help us update your details

All banks that operate in Sweden must have detailed knowledge of their customers, and this includes Danske Bank. We need to know how our customers use our products and services. We have to collect and update information about our customers on a regular basis in order to comply with the requirements of the Swedish Act on Measures against Money Laundering and Terrorist Financing. This is why we are contacting many customers and asking you to update the information we have about you.

Update your details

Log in with BankID and answer the questions - it only takes a few minutes.

Answer the questions


If you do not have BankID, call us on + 46 0752 48 49 20 to answer the questions. Also, send a copy of your valid ID document with photo by visiting www.danskebank.se/dokument, selecting "Jag är redan privatkund – bifogar kopia på ID/Pass/Dokument” and upload the copy of your ID document.

Why do we need this information?

Question and Answer

  • Your answers are important to us. They allow us to continue to hold information about you as a customer, and this places us in a better position from which to protect you, ourselves as a company and society in general from being used for criminal activities such as money laundering or the funding of terrorism. If we do not receive your answers, we may unfortunately be forced to limit access to your banking services and accounts at Danske Bank. Of course, this is something we would prefer to avoid.

  • If we do not receive your answers within the set time, we will limit access to your banking services and accounts with us. 

    This means that:

    •  You will be unable to make any withdrawals from your accounts.
      This includes payments, standing orders, autogiro, e-invoices, etc. It also includes payments towards all loan types that are taken from your Danske Bank accounts, such as mortgages, rents, insurance premiums, etc.
    • You will be unable to use cards; either debit cards or credit cards.
    • You will be unable to buy securities such as funds and shares.

    Danske Bank accepts no liability for financial losses or other consequences as a result of these restrictions.

    When you have answered the questions and enclosed your ID, it will take a few working days to remove the restriction so that you can use your banking services and accounts with us again.

  • Take a photo of your ID with your camera phone. 

    Then go to the page Upload your documents and select “I am already a customer with the bank upload ID/Passport/Documents”. Then you fill in the information requested, upload the photo of your ID and click “Send”.  
  • Swedish law requires banks to maintain accurate details of you as a customer and your banking business. As a bank, we need to understand the purpose of the business relationship and of the transactions that you want to perform. So from time to time we will have to ask all our customers a number of questions.

    This is to protect both you and us from being exploited for criminal activity.
  • Yes, all customers need to regularly update their data. 

    However, the timing of this may vary from customer to customer, as well as the questions we ask, and some customers may also need to provide a copy of a valid ID.
    In some situations, we may also need to obtain various types of documentation to support the information you provide.  
  • Yes. We have not only the right, but also the obligation to ask the questions we deem necessary for us to get to know our customers and understand the purpose of the business relationship and the transactions you as a customer wish to perform.
    For more information about why banks are asking questions, go to swedishbankers.se

Do you have questions?

Call us at (+46)-752 – 48 49 20

Open Mon - Fri 09.00-18.00